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Fast and Qualified Support

PicoQuant is known for a fast and qualified support to its customers. We will help you with all your requests related to the usage of our instruments or our software as quickly as possible. We offer different contact forms - through a support request, via email, by phone, or on our dedicated wiki.

Your support request

To facilitate and speed up the processing of your support request, please fill in as many fields as possible. Thank you.

Ticket Details

Please describe your issue. Fill in as many fields as possible. At least the serial number of either your system or the concerns component is necessary.

System information

Please enter information about the PicoQuant System you are using

Component details

If you do not have a system but only components please fill in at least the serial number of the components.

Software

If your question concerns PicoQuant software please fill in the below details

 
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Support via Email

You can of course also contact us via email at support@picoquant.com or via phone at +49-30-1208820-88 to get support. When sending an email, please consider the following items, which will speed up the processing of your support request:

  • please do not reply to some old email discussion, but start a new email
  • please send raw-data files (if possible), instead of screenshots or any other self-made presentation
  • please try to supply all meaningful settings that are necessary to reproduce the measurement or problem
  • please include useful information such as the system serial number and the group you are working with

Time-Resolved Fluorescence Wiki

PicoQuant hosts a time-resolved fluorescence wiki at http://www.tcspc.com. This wiki is a loose collection of documents that the Support team of PicoQuant found to be of general interest to our customers or people working with time-resolved fluorescence or TCSPC in general.

TRF Wiki

Thank you for you request.

We have received your message and will contact you as soon as possible.

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